Configuration Management: Expert Guidance for IT Service Managers and Practitioners by Shirley Lacy and David Norfolk
English | 2010-10-29 | ISBN: 1906124582 | PDF | 168 pages | 1 MB
Configuration management is the tracking, recording and monitoring of the elements of a business IT system and any changes and developments.
This book combines the ITIL® view of configuration management with expert feedback from practitioners who have implemented configuration management in a wide range of real environments. Invaluable to IT professionals who are implementing configuration management and also to technology-savvy business managers who need to use automated business services.
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