Customer Experience Design

Video: .MP4, 1920×1080, 30 fps | Audio: AAC, 44.1 kHz, 2ch | Duration: 1h 31m
Genre: eLearning | Language: English | Size: 331 MB

Every social media post, landing page, product, service or process you spent countless hours creating can, and should, bedesigned.
Nowadays it’s not about you. It’s not about the product you sell or the service you offer. It’s the client experience you deliver what really matters.
So, why design experiences in the first place?
54% greaterreturn on investment
24% increase in positivesocial media mentions
3.5x increase in revenue fromcustomer referrals
18x faster averagesales cycles

And these are just some of the facts taken from a recent study of theworld’s leading customer experience service company.
These facts mean that businesses that design customer experiences and map their clients journey are bound to stay ahead of the game.
I know this to be true. I’ve been creating and consulting on experience design for over 5 years now and it can impact literally EVERY area of your business.
If you want to create:
Better learning experiences
Value-packed digital products
Online services that delight
Comprehensive support processes
…then this is the course you need to take.
I’ll show you how to integrate the most relevant design processes with your marketing strategy so you can turn your business from aproduct-basedone into aclient-basedone.
I’ll show you exactly the big and little tweaks you can apply right away toturn strangers into clientsandclients into raving fans.
Who this course is for:
Coaches, consultants, freelancers or anyone doing 1-on-1 work
Product or service owners
Digital creators, Youtubers, podcasters
Entrepreneurs, startups owners
Freelancers or selling their skills as a service
Online course creators
Homepage
https://www.skillshare.com/classes/Customer-Experience-Design/380154913

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