Tag: Customer

Linkedin Learning Customer Insights and Consumer Analytics for Organizations Concepts BiFiSO

Linkedin – Learning Customer Insights and Consumer Analytics for Organizations Concepts-BiFiSO
English | Size: 1.31 Gb
Category: Tutorial
Due to the web and social media, customers have more control than ever. In today’s business landscape, companies in both business-to-business and business-to-consumer verticals are adjusting to a new reality in which user information abounds. This means realigning the customer interest as the center point in making important decisions-which, in turn, requires a new set of skills. In this course, learn how to use customer insights and consumer analytics to better understand and address your target audience’s needs. Instructor Chris DallaVilla helps executives and members of organizational teams get up to speed on best practices for processes and procedures, driving target outcomes, establishing infrastructure, and defining policies for data privacy, security, and ethics.

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Linkedin Learning Customer Insights Consumer Analytics Organizations Tools Analysis

Linkedin – Learning Customer Insights Consumer Analytics Organizations Tools Analysis-SHEPHERDS
English | Size: 172.45 MB
Category: Tutorial
To build products that resonate with customers, companies must first understand where their audience is coming from. What do their customers actually want and need? In this course, Chris DallaVilla explores several popular technologies-including Python and Power BI-you can use to analyze your customers’ thoughts and behaviors. Learn how to use tools to get in tune with customer behavior trends; determine what drives customer loyalty; organize your customers by segmentation groups to improve business performance; and identify your advocates. These are tools that all organizations require to thrive in today’s changing environment.

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Linkedin Learning Customer Service Call Control Strategies

Linkedin – Learning Customer Service Call Control Strategies-BiFiSO
English | Size: 241.96 MB
Category: Tutorial
Customer service calls can sometimes get out of control. Upset and overtalkative callers take time and energy away from other customers and tasks. This is where practical call-control strategies come into play. Join customer service trainer Myra Golden as she explains the reasons customer calls get out of hand, and introduces simple strategies to get you back in control. Learn how use a limited response, take control with close-ended questions, assert your way out of a bad conversation, and practice proactive call management so customers feel heard. You’ll leave the course with a variety of actionable tips to turn long, problematic phone calls into polite and efficient interactions.

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Linkedin Learning Building Customer Loyalty

Linkedin – Learning Building Customer Loyalty-BiFiSO
English | Size:
Category: Tutorial
Customer acquisition is one of the most expensive investments a company can make. When you win a customer, you want to keep them for life. Increasing customer loyalty-those positive feelings that customers have about your brand-is the best way to increase sales, retention, and the overall value of your company. In this course, bestselling author Noah Fleming reveals the four stages of the customer loyalty loop: an ongoing cycle of engaging, converting, serving, and rewarding the customers that engage with your business. He shows how to apply these lessons by developing a customer loyalty action plan and customer loyalty program tailored for the needs of your business. Using these techniques, you can identify and retain your most valuable customers and keep them loyal for life.

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